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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for managing sensitive online chats confidently. Participants learn trauma-informed communication techniques, crisis de-escalation strategies, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, effective referrals, and follow-up procedures, while emphasising self-care, supervision, and continuous professional development to safeguard personal wellbeing in a concise, impactful format.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe intense emotions and recognise escalation points.
  • Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
  • Quick referral expertise: connect users to crisis, housing, and mental health services.
  • Helper resilience: address vicarious trauma using effective self-care practices.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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