Support Training
Support Training equips social workers and helpers with essential skills for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, and making effective referrals. Learners will master crafting clear and compassionate messages that prioritise safety, privacy, and their own mental wellbeing in high-pressure online environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools for managing sensitive online chats confidently. Participants learn trauma-informed communication techniques, crisis de-escalation strategies, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, effective referrals, and follow-up procedures, while emphasising self-care, supervision, and continuous professional development to safeguard personal wellbeing in a concise, impactful format.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Online crisis de-escalation: soothe intense emotions and recognise escalation points.
- Ethical digital support: safeguard privacy, clarify boundaries, and record interactions.
- Quick referral expertise: connect users to crisis, housing, and mental health services.
- Helper resilience: address vicarious trauma using effective self-care practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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