Social Service Assistant Training
This course equips social service assistants with vital skills in client intake, triage, scheduling, records management, confidentiality, documentation, and effective communication. Participants learn to support social workers efficiently, ensure compliance, and deliver empathetic service to clients in demanding environments, fostering organized and responsive teams.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Social Service Assistant Training delivers hands-on abilities to handle demanding schedules, arrange appointments, and maintain precise client records. Master effective intake processes, triage methods, documentation protocols, and data protection measures. Enhance phone, email, and written interactions to assist clients seamlessly while keeping teams structured, regulation-compliant, and quick to respond.
Elevify advantages
Develop skills
- Client intake and triage: collect essential information, evaluate needs, and direct cases promptly.
- Records management: maintain, protect, and review client records to meet standards.
- Scheduling assistance: handle calendars, waiting lists, and alerts for social workers.
- Data confidentiality: safeguard client information across communications and systems.
- Professional communication: craft clear, compassionate messages in English.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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