Night Supervisor Training
Night Supervisor Training prepares social work professionals for effective night shift management using trauma-informed approaches, de-escalation methods, safety protocols, and thorough documentation. It ensures the protection, dignity, and support of guests and staff during demanding high-stress scenarios, promoting compliance and operational excellence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides practical strategies for night supervisors to handle difficult shifts confidently. You will learn trauma-informed care, de-escalation techniques, crisis communication, and supporting guests with complex needs and vouchers. Develop expertise in safety, security, staff guidance, and precise documentation to safeguard guests, staff, and property while upholding dignity and regulatory standards throughout every shift.
Elevify advantages
Develop skills
- Tra trauma-informed supervision: implement rapid safety and dignity measures tailored for hotel settings.
- Night crisis de-escalation: apply composed scripts, tone control, and spatial management to resolve conflicts.
- Managing guests with complex needs: process vouchers, uphold rights, and connect to social services.
- Night safety leadership: evaluate risks, guide staff, and determine needs for police or EMS involvement.
- Mastery in incident reporting: document events precisely for handover to day managers and agencies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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