Working in a Library Course
This course equips library staff with essential skills for front-desk operations, customer service, safety, reference assistance, and technical support in a practical, hands-on manner.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short, practical course builds confidence at the service desk with clear policies, ready-to-use scripts, and efficient workflows for cards, checkouts, holds, and fees. Learn to handle questions, conflicts, and safety concerns, support research and information needs, manage technology and printing help, document incidents, and communicate with patrons of all ages in a calm, inclusive, and professional way.
Elevify advantages
Develop skills
- Front-desk workflows: master checkouts, cards, holds in a short, practical format.
- Library conduct & safety: apply clear behavior policies and de-escalation scripts.
- Customer service: use inclusive language, queue phrases, and calm upset patrons fast.
- Basic reference help: run quick searches, vet sources, and guide patrons to resources.
- Tech & printing support: assist with logins, e-books, files, and simple troubleshooting.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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