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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training provides hands-on skills for operating modern PBX and multi-line phone systems confidently. You will learn effective greeting and hold procedures, techniques to soothe angry callers, efficient routing of intricate calls, and professional error management. Gain expertise in call logging, maintaining confidentiality, and using voicemail and forwarding features to ensure precise, streamlined, and superior service in every exchange.

Elevify advantages

Develop skills

  • Professional call management: control multi-line PBX operations with steady accuracy.
  • De-escalation techniques: soothe distressed callers and convey difficult messages courteously.
  • Efficient call direction: assess, rank, and redirect executive calls seamlessly.
  • Rapid error correction: resolve misplaced or lost calls swiftly and document thoroughly.
  • Secure information practices: treat HR, legal, and leadership calls with utmost discretion.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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