Telephone Switchboard Training
Acquire essential telephone switchboard competencies for secretarial positions: proficiently operate multi-line PBX setups, direct calls amid high pressure, apply polished scripts, manage confidential discussions, record events meticulously, and provide composed, assured service consistently. This course equips you to excel in dynamic communication environments with poise and accuracy.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides hands-on skills for operating modern PBX and multi-line phone systems confidently. You will learn effective greeting and hold procedures, techniques to soothe angry callers, efficient routing of intricate calls, and professional error management. Gain expertise in call logging, maintaining confidentiality, and using voicemail and forwarding features to ensure precise, streamlined, and superior service in every exchange.
Elevify advantages
Develop skills
- Professional call management: control multi-line PBX operations with steady accuracy.
- De-escalation techniques: soothe distressed callers and convey difficult messages courteously.
- Efficient call direction: assess, rank, and redirect executive calls seamlessly.
- Rapid error correction: resolve misplaced or lost calls swiftly and document thoroughly.
- Secure information practices: treat HR, legal, and leadership calls with utmost discretion.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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