Switchboard Operator Training
This course equips learners with essential switchboard operation skills for secretariat positions, covering high-volume call management, queue prioritization, professional scripting, urgent escalations, confidentiality protection, and performance tracking to provide rapid, precise executive phone support in demanding environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritization, queue management, escalation protocols, message handling, documentation, and performance metrics to enhance service quality and speed.
Elevify advantages
Develop skills
- Professional call handling with expert greetings, tone control, and swift transfers.
- Priority routing using standard procedures for quick triage, escalation, or messaging.
- Effective multi-line operations managing queues, holds, and callbacks calmly.
- Fluent use of telephony systems like PBX, VoIP, IVR, and analytics tools.
- Ongoing performance improvement via metrics such as ASA, AHT, and quality scores.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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