Reception and Switchboard Hostess Training
Master reception and switchboard hostess skills for modern secretariat roles. Learn professional phone etiquette, visitor management, security and confidentiality, plus scripts and tools to stay calm, organized, and efficient during the busiest days. This course equips you with practical techniques to deliver exceptional front desk service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Boost your front desk performance with this practical Reception and Switchboard Hostess Training course. Learn efficient desk organization, professional phone etiquette, clear visitor handling procedures, and effective scripts for common and difficult situations. Strengthen security awareness, confidentiality, and stress management so you can handle peak times calmly while delivering a polished, reliable first impression every day.
Elevify advantages
Develop skills
- Front desk workflow design: set up a fast, organized reception and switchboard.
- Professional phone handling: greet, route, and manage multiline calls with ease.
- Visitor and lobby control: register guests, manage waiting areas, and VIP access.
- Difficult interactions mastery: calm angry callers and visitors with proven scripts.
- Security and confidentiality: apply access, privacy, and log rules at reception.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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