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Reception Agent Training

Reception Agent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with essential skills to handle check-ins, manage property management system tasks, process payments confidently, prioritise guests in peak times, resolve overbookings, upgrades, special requests, and use effective communication scripts for policies and conflicts, ensuring seamless and professional guest experiences throughout their stay.

Elevify advantages

Develop skills

  • Master rapid check-ins by optimising PMS processes and room allocations efficiently.
  • Excel in front desk management by prioritising guests, multitasking, and handling busy periods.
  • Ensure secure transactions and verifications following hotel policies for payments and IDs.
  • Handle varied guest situations including walk-ins, upgrades, late departures, and family groups.
  • Employ conflict resolution methods to calm situations, provide fixes, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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