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Public Reception Training

Public Reception Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills to manage visitors effectively in public offices. You will learn to handle missing documents, direct transactions, organise queues, maintain confidentiality, and comply with legal standards. It covers clear communication techniques, conflict resolution strategies, stress management, and practical templates for phone and email responses to ensure professional daily service.

Elevify advantages

Develop skills

  • Reception fundamentals: process IDs, manage missing documents, and conduct follow-ups smoothly.
  • Visitor management: organise queues, install signage, and provide directions in crowded settings.
  • Conflict handling: soothe upset visitors and resolve issues without escalation.
  • Effective communication: apply precise scripts, control tone, and practise active listening.
  • Integrated services: provide reliable information consistently across phone, email, and face-to-face interactions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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