Professional Receptionist Course
This course develops essential receptionist skills including conflict resolution, time management, etiquette, communication, and documentation for professional front-desk performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Professional Receptionist Course equips you with practical skills to handle visitors, phone calls, and messages confidently. You will learn proper etiquette for phone and email, effective ways to greet people, and nonverbal cues. Gain expertise in resolving conflicts, recovering from service issues, prioritising tasks, using scheduling tools, and keeping accurate records to provide efficient, organised, and professional front-desk support daily.
Elevify advantages
Develop skills
- Conflict resolution at the front desk: handle complaints calmly and rebuild trust quickly.
- Front desk time management: prioritise visitors, calls, and tasks in real time.
- Professional in-person etiquette: greet, direct, and calm situations with assurance.
- Telephone and email mastery: use clear scripts, maintain a polished tone, and take accurate notes.
- Reception documentation skills: create precise logs, templates, and follow-up records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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