Medical Reception Course
This course provides essential training for medical receptionists to handle patient interactions, administrative tasks, and clinic operations efficiently and professionally.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Medical Reception Course equips you with practical skills to manage busy front desks confidently. You will learn clear procedures for patient arrivals, basic triage, and privacy regulations, along with scripts for handling calls, scheduling appointments, delays, and no-shows. Develop strong communication and de-escalation abilities, implement infection control measures at the desk, and utilise checklists, reports, and workflows to maintain organised, safe, and professional daily operations.
Elevify advantages
Develop skills
- Master patient intake: apply quick, accurate identification, triage, and privacy procedures.
- Control appointments: schedule, confirm, and handle no-shows using clear scripts.
- Employ de-escalation tactics: manage upset or late patients with calm and firm communication.
- Organise front desk: streamline workflows, documents, and infection control.
- Prepare daily clinic reports: use checklists and metrics to monitor flow and enhance service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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