Administrative Receptionist Course
This Administrative Receptionist Course equips secretariat professionals with essential front-desk skills for medical and wellness environments. Learners master professional communication, patient greetings, de-escalation techniques, privacy protocols, phone etiquette, call triage, voicemail management, accurate scheduling, calendar oversight, documentation practices, pricing discussions, and software utilisation for efficient operations. Designed to foster confidence in managing patients, staff, and information flow with utmost professionalism and organisation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in this Administrative Receptionist Course for confident front-desk duties in medical and wellness centres. Master professional greetings, de-escalation, privacy essentials, phone etiquette, call triage, voicemail handling, precise scheduling, calendar management, documentation, pricing communication, and proficient use of software, templates, and checklists to ensure smooth, organised shifts.
Elevify advantages
Develop skills
- Front desk professionalism: manage check-in, privacy, and patient flow with ease.
- Phone etiquette mastery: handle urgent calls, triage, and transfers like a pro.
- Smart scheduling: control calendars, avoid conflicts, and reduce waiting times.
- Clear documentation: log messages, organize records, and streamline daily handovers.
- Service and pricing communication: explain options, set boundaries, and escalate wisely.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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