Administrative and Reception Employee Training
This course provides comprehensive training for front desk excellence, covering professional reception techniques, visitor and package management, telephone etiquette, and stress handling strategies. Perfect for administrative personnel aiming to offer superior service, maintain confidentiality, and manage diverse scenarios with poise and efficiency, ensuring smooth daily operations and measurable improvements in performance metrics.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips administrative and reception staff with essential skills to handle visitors, phone calls, and deliveries effectively. Participants will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient documentation processes. The course enhances opening routines, ensures privacy protection, promotes calm handling of high-pressure situations, and establishes standards for reliable, top-tier front desk performance.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally each day.
- Efficient visitor and package handling: register, check, issue badges, and direct deliveries accurately.
- Expert phone skills and routing: handle calls, transfers, queues, and use scripts proficiently.
- Confident face-to-face interactions: welcome guests, resolve issues, and safeguard privacy effectively.
- Stress management at reception: remain composed, prioritise effectively, and boost key performance indicators quickly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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