Administrative and Reception Agent Training
This course equips you with essential front desk skills including professional phone handling, email etiquette, visitor management, administrative organization, and conflict resolution. It fosters polished communication, time management, recordkeeping, and customer service excellence for reliable secretariat support in dynamic office environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in front desk operations through this concise training. Master professional phone etiquette, accurate message taking, polite scripts for calls, emails, and in-person interactions. Build expertise in customer service, de-escalating conflicts, efficient time management, and precise recordkeeping to provide consistent, professional assistance daily.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritize visitors and calls fast.
- Administrative organization: keep logs, schedules, and follow-ups perfectly updated.
- Polished communication: deliver clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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