from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training gives you a practical, step-by-step approach to protect renewals and drive expansion in complex retail CX environments. Learn to diagnose account risks and opportunities, map stakeholders, design targeted engagement, build ROI-backed value propositions, and create a 12-month plan with clear KPIs, timelines, and actions that strengthen relationships and unlock sustainable growth.
Elevify advantages
Develop skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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