from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CRM Customer Service Course teaches how to record every customer interaction, manage cases efficiently, and monitor important metrics such as first response time and pending tasks. You will learn to apply routing rules, service level agreements, and automations to resolve issues quickly, customise communications using complete interaction histories, and incorporate knowledge base information. Additionally, you will create useful dashboards, enhance customer retention, and convert routine service discussions into tangible business outcomes.
Elevify advantages
Develop skills
- CRM case management: track, prioritise, and resolve tickets using clear service level agreements.
- Sales-oriented service: identify leads, promote upsells, and increase retention from each case.
- Efficient CRM organisation: tag, connect, and record interactions for quick and precise support.
- Personalisation on a large scale: utilise history, sentiment analysis, and knowledge base links to customise responses.
- Effective CRM automation: build dashboards, implement routing, and set reminders to save time efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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