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CRM Customer Service Course

CRM Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CRM Customer Service Course teaches how to record every customer interaction, manage cases efficiently, and monitor important metrics such as first response time and pending tasks. You will learn to apply routing rules, service level agreements, and automations to resolve issues quickly, customise communications using complete interaction histories, and incorporate knowledge base information. Additionally, you will create useful dashboards, enhance customer retention, and convert routine service discussions into tangible business outcomes.

Elevify advantages

Develop skills

  • CRM case management: track, prioritise, and resolve tickets using clear service level agreements.
  • Sales-oriented service: identify leads, promote upsells, and increase retention from each case.
  • Efficient CRM organisation: tag, connect, and record interactions for quick and precise support.
  • Personalisation on a large scale: utilise history, sentiment analysis, and knowledge base links to customise responses.
  • Effective CRM automation: build dashboards, implement routing, and set reminders to save time efficiently.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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