Back Office Operations Course
This course equips you with essential skills to excel in back office operations for sales processes. You will streamline order management, minimise operational errors, enhance CRM data integrity, and improve delivery timeliness. Through hands-on tools, standard operating procedures, and key performance indicators, learners manage high-volume orders effectively, fostering a seamless customer journey and operational efficiency in dynamic business settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient back office operations for managing office equipment orders through this practical course. Master order handling basics, inventory principles, and CRM data accuracy, while implementing automation tools, templates, and standard procedures to minimise errors and delays. Develop abilities in performance metrics, task prioritisation, clear communication, and risk management to process more orders precisely, update customers promptly, and ensure compliant order fulfilment.
Elevify advantages
Develop skills
- Master order management: process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, integrate, and verify sales orders flawlessly.
- Implement basic automation: leverage checklists, macros, and workflows to reduce administrative tasks.
- Drive operations with KPIs: monitor cycle times, fulfilment rates, and error levels.
- Optimise customer service: handle delays, returns, and service agreements effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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