Mystery Shopper Training Course
This course teaches retail mystery shopping skills, including planning visits with clear objectives, designing checklists and rating scales, performing discreet observations, writing objective reports, and providing actionable recommendations to enhance store standards, service quality, and sales performance. Perfect for retail professionals seeking data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Learn to establish clear objectives for mystery shopping visits, craft realistic scenarios, and select optimal timing for precise performance capture. Master building detailed checklists and rating scales, executing covert observations, and documenting findings objectively. Conclude by compiling concise reports and actionable recommendations that boost service quality and sales results effectively.
Elevify advantages
Develop skills
- Design clear visit objectives for retail mystery shopping.
- Create precise checklists and rating scales for evaluations.
- Conduct discreet and accurate store observations.
- Write objective reports from observation notes.
- Develop practical recommendations for service improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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