Flower Shop Reception and Customer Service Course
Gain mastery in flower shop reception and customer service through this comprehensive course. Learn to confidently manage phone calls, process orders, handle pricing and upselling, coordinate deliveries, process payments, and resolve complaints. Utilise effective scripts, checklists, and tools to increase sales, eliminate errors, and ensure customer satisfaction in a busy retail environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for flower shop reception duties, including managing customer inquiries, processing orders accurately, handling peak periods confidently, understanding pricing and product types, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. It provides practical scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.
Elevify advantages
Develop skills
- Florist product pricing: deliver clear budget quotes and effective upsells promptly.
- Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
- Retail policies expertise: clearly explain refunds, payments, and privacy regulations.
- Professional customer interaction: manage calls, complaints, and sales with empathy.
- Order precision methods: apply checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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