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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for flower shop reception duties, including managing customer inquiries, processing orders accurately, handling peak periods confidently, understanding pricing and product types, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. It provides practical scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.

Elevify advantages

Develop skills

  • Florist product pricing: deliver clear budget quotes and effective upsells promptly.
  • Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policies expertise: clearly explain refunds, payments, and privacy regulations.
  • Professional customer interaction: manage calls, complaints, and sales with empathy.
  • Order precision methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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