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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for flower shop reception duties, including managing customer inquiries, processing orders accurately, handling peak periods confidently, understanding pricing and product types, upselling techniques, delivery coordination, and policies on payments, refunds, and complaints. It provides practical scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.

Elevify advantages

Develop skills

  • Florist product pricing: deliver clear budget quotes and effective upsells promptly.
  • Delivery scheduling: coordinate urgent orders, routes, and timely customer notifications.
  • Retail policies expertise: clearly explain refunds, payments, and privacy regulations.
  • Professional customer interaction: manage calls, complaints, and sales with empathy.
  • Order precision methods: apply checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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