Building Concierge Training
Gain mastery in building concierge training tailored for high-end properties. Develop skills in resident communication, service benchmarks, issue-resolution scripts, and performance metrics to increase resident satisfaction, safeguard property value, and optimise real estate management processes. This course provides actionable strategies for consistent excellence in concierge operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical tools for delivering top-quality resident services. It covers communication methods, service standards, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage in real scenarios, scripts, and a competency framework to enhance satisfaction, minimise complaints, and ensure professional operations.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service KPIs efficiently.
- Front desk operations: manage reception, packages, and visitors using professional standard procedures.
- Service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Concierge QA toolkit: implement checklists, audits, and training to elevate service standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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