Quality Referent Training
Gain expertise in Quality Referent skills to elevate operational performance. Master defining precise quality standards, building scoring models, coaching teams with action plans, and transforming QA findings into process enhancements that improve CSAT, ensure compliance, and boost team productivity and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training offers a straightforward framework to assess and enhance email and chat quality efficiently. You will learn to establish specific standards for accuracy, tone, structure, compliance, and SLA compliance, create robust sampling and scoring systems, provide targeted coaching with actionable plans, and leverage quality data to refine processes, KPIs, and deliver consistent customer service.
Elevify advantages
Develop skills
- Design quality rubrics: create clear, weighted scoring systems trusted by teams.
- Implement targeted sampling: choose key cases to quickly identify quality issues.
- Conduct coaching and feedback: run effective sessions with trackable action plans.
- Foster cross-team collaboration: use quality data to align operations, product, and training.
- Drive continuous improvement: apply QA insights to update knowledge bases, processes, and SLAs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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