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Quality Referent Training

Quality Referent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training offers a straightforward framework to assess and enhance email and chat quality efficiently. You will learn to establish specific standards for accuracy, tone, structure, compliance, and SLA compliance, create robust sampling and scoring systems, provide targeted coaching with actionable plans, and leverage quality data to refine processes, KPIs, and deliver consistent customer service.

Elevify advantages

Develop skills

  • Design quality rubrics: create clear, weighted scoring systems trusted by teams.
  • Implement targeted sampling: choose key cases to quickly identify quality issues.
  • Conduct coaching and feedback: run effective sessions with trackable action plans.
  • Foster cross-team collaboration: use quality data to align operations, product, and training.
  • Drive continuous improvement: apply QA insights to update knowledge bases, processes, and SLAs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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