Quality Analyst Course
This course provides practical training in quality analysis, focusing on metrics definition, defect analysis, dashboard creation, monitoring plan design, and driving operational improvements to reduce defects and boost customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Analyst Course equips you with hands-on skills to outline metric ranges, chart process stages, and confirm data from essential systems. You will learn to compute accuracy, damage, return, and complaint measures, conduct root cause investigations, and create straightforward dashboards. Additionally, you develop expertise in oversight strategies, automation techniques, remedial measures, and proven methods that steadily minimise defects and enhance customer contentment.
Elevify advantages
Develop skills
- Define QA metrics: establish precise order, damage, and complaint KPIs swiftly.
- Analyse defects: apply Pareto, 5 Whys, and fishbone methods to operational problems.
- Build QA dashboards: monitor leading and lagging indicators in real time.
- Design monitoring plans: set up alerts, thresholds, and escalation procedures for operational teams.
- Drive improvements: evaluate fixes, assess effects, and reduce defects rapidly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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