Process Improvement Course
This course equips participants with essential skills for optimizing e-commerce processes, focusing on workflow mapping, lean techniques, root cause analysis, and performance measurement to drive efficiency and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Process Improvement Course provides practical tools to streamline order fulfilment, reduce errors, and enhance customer satisfaction. Learn to map workflows, analyse value streams, and apply root cause methods to address recurring issues. Explore lean techniques, smart inventory practices, and technology upgrades, then convert insights into measurable gains using clear KPIs, dashboards, and sustainable change routines.
Elevify advantages
Develop skills
- E-commerce operations mastery: map order flows and identify fulfilment bottlenecks quickly.
- Process mapping & FMEA: visualise workflows and pinpoint high-risk failure modes.
- Lean warehouse optimisation: improve slotting, picking, packing, and inventory control.
- Data-driven root cause analysis: use logs and KPIs to reduce errors and delays swiftly.
- KPI dashboards & control plans: build reports and routines that sustain gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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