Lesson 1Payment and billing risks: incorrect refunds, reconciliation errors, fraud exposureThis part reviews payment and billing risks in order fulfillment, like wrong refunds, matching errors, fraud risks, and chargebacks, and explains mapping transaction paths, finding control breaks, and setting main monitoring measures.
Mapping end-to-end payment workflowsRefunds, returns, and credit note risksReconciliation and settlement break risksFraud typologies in fulfillment paymentsChargebacks, disputes, and recoveryLesson 2Regulatory, safety, and compliance risks: data privacy, consumer protection, cross-border rulesThis part handles regulatory, safety, and compliance risks in order fulfillment, covering data privacy, consumer protection, product safety, and cross-border trade rules, and teaches identifying duties, mapping safeguards, and watching compliance gaps.
Mapping applicable laws and regulationsData privacy in order and delivery processesConsumer protection and fair treatment risksProduct safety, labeling, and handling rulesCross-border customs and trade complianceLesson 3Human factors and training risks: temporary staff errors, insufficient onboarding, procedural driftThis part deals with human factors and training risks, focusing on temporary workers, onboarding quality, procedure shifts, and mismatched incentives, offering ways to find behavior drivers, knowledge gaps, and control weaknesses in daily tasks.
Role design and task allocation risksOnboarding and cross-training effectivenessTemporary and seasonal workforce risksProcedural drift and workarounds analysisIncentives, fatigue, and error driversLesson 4Business continuity and capacity risks: surge handling, single points of failure, disaster recoveryThis part explores business continuity and capacity risks in order fulfillment, like surge events, single failure points, and disaster cases, explaining how to check critical processes, set tolerances, and plan strong backup systems.
Identifying critical fulfillment processesAnalyzing capacity limits and bottlenecksDetecting single points of operational failureBusiness continuity and contingency planningStress testing peak and disruption scenariosLesson 5Process design and control risks: manual steps, lack of segregation of duties, absence of checklistsThis part looks at how process design flaws and weak controls create operational risks in order fulfillment, focusing on manual steps, duty separation, document quality, and practical ways to map, test, and improve controls.
Mapping end-to-end order fulfillment workflowsIdentifying high-risk manual processing stepsSegregation of duties in order approvalsDesigning effective checklists and job aidsControl testing and walkthrough techniquesLesson 6Logistics and shipment risks: lost shipments, carrier handover failures, tracking gapsThis part focuses on logistics and shipment risks, like lost or delayed shipments, carrier handover issues, and tracking gaps, outlining ways to analyze route plans, handoff points, and visibility controls in the delivery chain.
Route design and carrier selection risksFirst-mile and last-mile handover failuresTracking data quality and visibility gapsDelivery exceptions and delay root causesReturns logistics and reverse flows risksLesson 7Inventory and warehouse risks: mispicks, shrinkage, storage errors, inadequate securityThis part examines inventory and warehouse risks like wrong picks, shrinkage, storage mistakes, and security gaps, describing techniques to analyze stock flows, physical setups, and control activities that protect accuracy, safety, and asset wholeness.
Inventory accuracy and stock record risksMispicks, mislabels, and packing errorsShrinkage, theft, and loss preventionStorage conditions and product damageWarehouse access and physical securityLesson 8Systems and IT risks: outages, data integrity issues, integration failuresThis part analyzes systems and IT risks in order fulfillment, such as outages, data wholeness issues, and integration failures, explaining how to identify key applications, connections, and controls that protect availability, accuracy, and traceability.
Identifying critical fulfillment applicationsOrder, inventory, and shipment data integrityInterface and API failure risk scenariosIT change management and release risksMonitoring, alerting, and incident responseLesson 9Vendor and third-party risks: courier performance, temporary warehouse providers, subcontractor controlsThis part focuses on risks from couriers, third-party logistics, and temporary warehouse providers, covering performance expectations, service gaps, subcontractor oversight, and ways to assess, monitor, and fix third-party control weaknesses.
Risk-based vendor segmentation and tieringDue diligence on couriers and 3PL partnersService-level agreements and key KPIsSubcontractor oversight and flow-down controlsOngoing performance and risk monitoring
