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After-Sales Training

After-Sales Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential tools to manage returns and complaints efficiently, precisely, and confidently. You will master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and real-time exercises, while monitoring vital metrics to enhance response times, first-contact resolutions, and overall customer satisfaction levels.

Elevify advantages

Develop skills

  • Mastery of returns processes: execute complete intake, validation, and resolution steps.
  • Effective de-escalation strategies: soothe upset customers swiftly using tested scripts and appropriate tone.
  • Proficient policy and SLA handling: implement guidelines, exceptions, and approvals assuredly.
  • Quality assurance and coaching abilities: conduct samplings, peer evaluations, and improvement feedback.
  • Performance optimization through metrics: monitor FCR, CSAT, and handling times for better results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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