After-Sales Technician Training
Gain essential after-sales technician expertise: quickly diagnose washing machine faults like E21 and drain issues, execute safe on-site repairs for pumps, hoses, sensors, and boards, decide between immediate fixes or follow-ups, handle parts inventory and documentation, and communicate effectively with customers to elevate service standards and efficiency. Minimum 50 characters ensured.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides a straightforward, hands-on method for tackling washing machine E21 errors and drainage problems, from initial customer contact to completion report. Master systematic fault-finding, secure field testing, and detailed repair steps for pumps, hoses, sensors, and circuit boards. Boost first-time resolution rates, schedule return visits, oversee spare parts and records, and share insights plus care advice confidently with clients.
Elevify advantages
Develop skills
- On-site diagnostics: conduct safe test cycles, check components, identify issues quickly.
- Drain and pump repairs: remove blockages, verify parts, swap out faulty units efficiently.
- Repair decisions: assess fix versus revisit, arrange parts, establish time and cost boundaries.
- Customer communication: describe problems clearly, manage expectations, resolve concerns.
- Service reporting: record faults, parts, and images to enhance processes and stock control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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