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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for supervisors to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Participants learn confident coaching techniques, how to give positive and corrective feedback, prevent burnout, and conduct effective one-on-one meetings. Additionally, master simple methods to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: transform business priorities into clear, trackable objectives.
  • Metrics analysis support: interpret AHT, CSAT, NPS, and QA data to identify issues quickly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support challenges.
  • Supervision routines: create one-month check-ins, standups, and follow-up processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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