supervision training
Supervision Training equips managers with essential tools to define clear goals, coach confidently, interpret team metrics, avoid burnout, and lead productive one-on-ones. This enhances team performance, accountability, and customer satisfaction through practical strategies for effective oversight and continuous improvement.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools for supervisors to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Participants learn confident coaching techniques, how to give positive and corrective feedback, prevent burnout, and conduct effective one-on-one meetings. Additionally, master simple methods to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: conduct effective performance discussions within weeks.
- KPI and goal setting: transform business priorities into clear, trackable objectives.
- Metrics analysis support: interpret AHT, CSAT, NPS, and QA data to identify issues quickly.
- Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support challenges.
- Supervision routines: create one-month check-ins, standups, and follow-up processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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