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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for supervisors to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Participants learn confident coaching techniques, how to give positive and corrective feedback, prevent burnout, and conduct effective one-on-one meetings. Additionally, master simple methods to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: transform business priorities into clear, trackable objectives.
  • Metrics analysis support: interpret AHT, CSAT, NPS, and QA data to identify issues quickly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support challenges.
  • Supervision routines: create one-month check-ins, standups, and follow-up processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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