Group management training
4.7/5
Gain expertise in group management through hands-on tools for designing teams, managing change, resolving disputes, and enhancing cross-selling. Develop skills to unite stakeholders, define roles precisely, refine communication channels, and achieve quantifiable results in hybrid teams focused on customers.

4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Group Management Training equips you with practical strategies to define clear roles, foster cross-functional teamwork, and lead transformations confidently. Master stakeholder engagement, hybrid communication setups, conflict resolution techniques, and key metrics such as NPS, CSAT, and SLAs for informed decision-making. Conclude with a 60-90 day action plan to boost collaboration, cross-selling outcomes, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter models, and stakeholder strategies in actual teams.
- Team design expertise: create defined roles, RACI matrices, SLAs, and collaborative dashboards efficiently.
- Hybrid communication: conduct effective asynchronous updates and inclusive virtual meetings.
- Conflict resolution and negotiation: address team conflicts using systematic approaches.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while minimising churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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