Internal Quality Audit Training
This course equips you with essential skills for conducting internal quality audits in service operations. You will learn to plan risk-based audits, map critical processes, collect reliable evidence, spot and classify issues, and produce clear reports with recommendations that boost compliance, efficiency, and informed management choices. Gain confidence in driving improvements through practical audit techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire hands-on skills to plan and conduct effective internal quality audits, map vital service processes, and collect robust evidence using targeted checklists and interviews. Master identifying nonconformities, applying root cause analysis, evaluating risks, and crafting concise reports with recommendations that promote corrective actions, enhance compliance, and aid sound management decisions.
Elevify advantages
Develop skills
- Plan risk-based internal audits by defining scope, sampling, and clear objectives.
- Map service processes quickly using SIPOC, swimlanes, and RACI for quality control.
- Gather strong audit evidence through effective checklists, interviews, and document reviews.
- Identify and classify nonconformities with clear findings and root cause analysis.
- Draft precise audit reports with actionable recommendations, owners, and timelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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