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Back-Office Training

Back-Office Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training provides a practical guide to develop and manage effective back-office support training. Participants learn to create 30-minute sessions, reusable templates, and checklists for standardising ticket processes. They track performance metrics, apply audits and feedback for improvements, and build a one-week onboarding programme to enhance quality, uniformity, and client satisfaction.

Elevify advantages

Develop skills

  • Design effective training sessions with concise 30-minute modules.
  • Develop templates including checklists and forms for efficient operations.
  • Create structured one-week onboarding plans with tasks and role transitions.
  • Track support performance using KPIs, SLAs, and audits.
  • Implement feedback systems to gather data and refine training materials.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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