Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft focused training programs, and measure key performance indicators. This ensures teams adopt new systems smoothly, overcome resistance, and achieve tangible business outcomes with ongoing support and alignment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a practical framework for CRM adoption success, from start to sustained results. You will learn to assess stakeholders, create custom learning paths, use effective change strategies, develop onboarding schedules, conduct compelling training sessions, handle disputes, and monitor KPIs via dashboards, evaluations, and feedback systems to ensure users stay engaged and meet business objectives.
Elevify advantages
Develop skills
- Develop CRM adoption strategies to identify resistance and promote rapid, enduring user engagement.
- Design stakeholder training by mapping roles and creating efficient, tailored learning programs.
- Set up onboarding initiatives with structured six-week plans featuring defined milestones and activities.
- Implement data-driven tracking of CRM usage, KPIs, and support data to evaluate return on investment.
- Enhance communication and conflict resolution skills to unify managers, address objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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