Relationship Management Course
This course equips you with essential skills for managing customer relationships, including risk assessment, stakeholder engagement, handling difficult conversations, upselling strategies, and creating actionable 90-day plans to stabilize and grow accounts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you to assess account health, identify key stakeholders, and detect early signs of customer loss using straightforward metrics and signals. You will learn to create 90-day plans for stabilising accounts, conduct results-oriented quarterly business reviews, and establish governance to avoid escalations. Practice handling tough discussions, rebuilding trust after problems, and developing safe strategies for upselling and expansion supported by business cases focused on return on investment.
Elevify advantages
Develop skills
- Account risk assessment: quickly identify signs of customer loss and threats to revenue.
- Stakeholder identification: align objectives, influence choices, and gain supporters.
- Mastery of challenging discussions: manage problems, negotiate, and restore confidence.
- Upsell planning: create low-risk trials, return on investment justifications, and growth initiatives.
- 90-day strategies: develop targeted plans for stabilisation and expansion with defined performance indicators.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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