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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides practical tools to manage a smooth, guest-focused front desk in a 4-star city hotel. You will learn staffing and shift planning, efficient check-in and checkout processes including digital and express options, and effective complaint recovery. Master property management system features, internal communication, upselling techniques, and performance metrics to streamline operations, enhance guest satisfaction, and increase revenue effectively.

Elevify advantages

Develop skills

  • Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
  • Guest communication and upselling: increase revenue through professional and timely interactions.
  • Complaint handling and recovery: transform guest issues into loyalty using structured methods.
  • Shift, staffing, and training strategies: plan schedules efficiently and train agents on the job quickly.
  • Property management system, payments, and reporting: utilize hotel systems and KPIs to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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