Front Office Course
This course provides comprehensive training for front office operations in a 4-star hotel, focusing on PMS management, guest service, revenue protection, and team coordination to ensure efficient and professional performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn essential PMS operations, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect average daily rate, and ensure consistent, efficient guest experiences throughout every shift.
Elevify advantages
Develop skills
- Mastery of front desk operations: manage a 4-star hotel lobby efficiently, even during busy periods.
- Control of PMS and reservations: handle check-ins, overbooking, and online travel agency integrations swiftly.
- Revenue-protecting decisions: manage upgrades, complimentary services, and walk-ins without compromising average daily rate.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate compensations.
- Professional demeanor: maintain calmness, credibility, and service orientation under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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