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Front Office Course

Front Office Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn essential PMS operations, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit teams. Develop composure under pressure, protect average daily rate, and ensure consistent, efficient guest experiences throughout every shift.

Elevify advantages

Develop skills

  • Mastery of front desk operations: manage a 4-star hotel lobby efficiently, even during busy periods.
  • Control of PMS and reservations: handle check-ins, overbooking, and online travel agency integrations swiftly.
  • Revenue-protecting decisions: manage upgrades, complimentary services, and walk-ins without compromising average daily rate.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate compensations.
  • Professional demeanor: maintain calmness, credibility, and service orientation under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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