Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Learn professional booking, scheduling, conflict resolution, and communication skills to deliver seamless, high-quality hairdressing services from initial contact to the final styling, ensuring every client feels appreciated and satisfied.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Salon Protocol and Client Care Training equips you with essential skills for handling client consultations, tailoring services to their needs, and discussing prices confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences every time.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair goals with appropriate services.
- Confident salon communication: use effective scripts for calls, texts, and personal interactions.
- Master smooth scheduling: optimise bookings, manage waitlists, and allocate stylist time efficiently.
- Professional front desk etiquette: greet warmly, rebook appointments, and retain loyal clients.
- Calm conflict resolution: handle complaints, no-shows, and refunds professionally and effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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