CX Design Course
This course teaches practical skills for designing effective customer experiences in digital savings products, covering research, personas, journey mapping, value propositions, UX guidelines, user flows, microcopy, and validation metrics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Experience Design Course equips you with practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research techniques, persona overviews, and journey mapping for onboarding, support, and engagement phases. Develop solid value propositions, establish UX guidelines, design detailed user flows and microcopy, and establish metrics to validate, refine, and successfully deliver improved experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and challenges into precise, design-ready user profiles.
- Problem framing: compose clear value propositions that connect user needs with business results.
- Metrics and validation: establish key performance indicators and conduct rapid tests to demonstrate customer experience results quickly.
- Journey mapping: create complete savings flows across the app, email, and support channels.
- Interaction flows: develop straightforward paths and microcopy for setting up and handling goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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