CSAT Course
This course equips participants with practical skills to measure, analyze, and improve customer satisfaction (CSAT) in B2C software services through research, design, and strategic implementation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to identify drops in customer satisfaction, chart customer paths, and convert research into straightforward, testable ideas. You will learn hands-on approaches for conducting interviews, surveys, data analysis, and usability tests, then link findings to task prioritization, launch preparation, and ongoing evaluation. Develop consistent processes, moral guidelines, and measures that steadily boost customer satisfaction in B2C software services.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, group users, and monitor main scores swiftly.
- Conduct customer research for CSAT: carry out interviews, surveys, and usability tests that count.
- Identify CSAT drops: outline journeys, uncover root issues, and assess effects rapidly.
- Apply CSAT-first design: deliver UX enhancements, confirm with A/B tests, and refine.
- Formulate CSAT rollout strategy: rank fixes, arrange releases, and watch after launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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