from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Training Course teaches you how to transform brand commitments into reliable, effective customer engagements. You will learn to assess training requirements, outline essential skills, and create targeted modules for in-store, telephone, email, chat, and social media interactions. Develop hands-on role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained improvements in performance.
Elevify advantages
Develop skills
- CX needs analysis: identify training deficiencies quickly through customer feedback and performance metrics.
- CX module design: create concise, effective sessions tailored to each customer service channel.
- CX measurement: monitor CSAT, NPS, and response times to demonstrate the value of customer experience initiatives.
- CX change rollout: organise pilot programmes, prepare trainers, and maintain updated practices among frontline staff.
- CX simulations: apply role-playing and secret shopper techniques to enhance practical abilities.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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