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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, identify suitable feedback channels, and create short surveys and interviews that follow privacy and ethical standards. You will learn to arrange and examine numerical and descriptive data, spot key patterns, and transform findings into targeted projects, trials, and A/B tests, with helpful guides, displays, and templates for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Change customer loss and slowdown into precise, SaaS-focused VoC aims.
  • Feedback design: Create short surveys, NPS processes, and interview plans quickly.
  • VoC analytics: Arrange, label, and display customer data for straightforward insights.
  • Insight to action: Turn VoC patterns into updates for products, user experience, and communications.
  • Prioritization & testing: Order VoC suggestions, conduct simple A/B tests, and measure results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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