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Voice of The Customer Course

Voice of The Customer Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Discover how to harness the power of customer insights with our Voice of the Customer Course. It's designed for marketing professionals in Eritrea ready to excel. Delve deeply into data analysis techniques, prioritize the feedback that truly matters, and organize customer insights in a way that makes sense. Learn how to make 'Voice of the Customer' a key part of your business plans, make your customer's experience better, and know how to measure success with important measures. Become an expert in gathering feedback from places like social media and well-designed surveys. Create plans that you can actually use to solve customer problems and increase their loyalty (ጽንዓት).

Elevify advantages

Develop skills

  • Analyze Customer Data: Become proficient in using tools for insightful data analysis (መስተውዓሊ)
  • Prioritize Feedback: Learn to identify the customer insights that really matter (ኣገዳሲ).
  • Integrate VoC: Make customer feedback a key part of your strategic decisions (ውሳነታት).
  • Design Surveys: Create effective surveys to get valuable feedback (ሓጋዚ).
  • Communicate Changes: Clearly communicate any updates to your customers (ምምሕያሻት).

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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