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Customer Experience Training Course

Customer Experience Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Training Course teaches you how to transform brand commitments into reliable, effective customer engagements. You will learn to assess training requirements, outline essential skills, and create targeted modules for in-store, telephone, email, chat, and social media interactions. Develop hands-on role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained improvements in performance.

Elevify advantages

Develop skills

  • CX needs analysis: identify training deficiencies quickly through customer feedback and performance metrics.
  • CX module design: create concise, effective sessions tailored to each customer service channel.
  • CX measurement: monitor CSAT, NPS, and response times to demonstrate the value of customer experience initiatives.
  • CX change rollout: organise pilot programmes, prepare trainers, and maintain updated practices among frontline staff.
  • CX simulations: apply role-playing and secret shopper techniques to enhance practical abilities.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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