from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Training Course teaches you how to transform brand commitments into reliable, effective customer engagements. You will learn to assess training requirements, outline essential skills, and create targeted modules for in-store, telephone, email, chat, and social media interactions. Develop hands-on role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve sustained improvements in performance.
Elevify advantages
Develop skills
- CX needs analysis: identify training deficiencies quickly through customer feedback and performance metrics.
- CX module design: create concise, effective sessions tailored to each customer service channel.
- CX measurement: monitor CSAT, NPS, and response times to demonstrate the value of customer experience initiatives.
- CX change rollout: organise pilot programmes, prepare trainers, and maintain updated practices among frontline staff.
- CX simulations: apply role-playing and secret shopper techniques to enhance practical abilities.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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