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Client Satisfaction Training

Client Satisfaction Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training delivers hands-on skills to assess and enhance client satisfaction through CSAT, NPS, CES, and behavioral metrics. You will learn to chart client journeys, create dependable measurement strategies, maintain data integrity, and develop intuitive dashboards for stakeholders. Additionally, master experimentation, governance, and ongoing improvements to make every client interaction smoother, quicker, and more fulfilling.

Elevify advantages

Develop skills

  • Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
  • Build reliable feedback data using QA checks, source-of-truth, and standards.
  • Map marketing client journeys to identify high-impact satisfaction moments.
  • Plan quick, bias-free surveys and in-product feedback for marketers.
  • Conduct efficient A/B tests to enhance messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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