Client Satisfaction Training
Gain mastery in client satisfaction for marketing by mapping client journeys, creating robust CSAT and NPS programs, developing dependable dashboards, and executing experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth. This course equips you with essential tools to boost client happiness effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training delivers hands-on skills to assess and enhance client satisfaction through CSAT, NPS, CES, and behavioral metrics. You will learn to chart client journeys, create dependable measurement strategies, maintain data integrity, and develop intuitive dashboards for stakeholders. Additionally, master experimentation, governance, and ongoing improvements to make every client interaction smoother, quicker, and more fulfilling.
Elevify advantages
Develop skills
- Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map marketing client journeys to identify high-impact satisfaction moments.
- Plan quick, bias-free surveys and in-product feedback for marketers.
- Conduct efficient A/B tests to enhance messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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