CRM & Customer Experience Course
Gain mastery in CRM and customer experience for digital marketing success. Connect ecommerce data sources, create automated customer journeys, personalise interactions across all touchpoints, and measure vital KPIs to enhance retention rates, encourage repeat business, and maximise customer lifetime value effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches how to convert customer data into targeted goals, precise segments, and revenue-generating automated customer journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, use advanced personalisation techniques, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure all campaigns are trackable, optimised, and profit-oriented.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase flows.
- Design data-driven segments: accurately target new, at-risk, and high-LTV customers.
- Implement CRM tech stack: integrate store data, clean information, and enable tracking swiftly.
- Personalise CX at scale: use dynamic content, product recommendations, and optimal timing.
- Measure CRM ROI: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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