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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches how to convert customer data into targeted goals, precise segments, and revenue-generating automated customer journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, use advanced personalisation techniques, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure all campaigns are trackable, optimised, and profit-oriented.

Elevify advantages

Develop skills

  • Build ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase flows.
  • Design data-driven segments: accurately target new, at-risk, and high-LTV customers.
  • Implement CRM tech stack: integrate store data, clean information, and enable tracking swiftly.
  • Personalise CX at scale: use dynamic content, product recommendations, and optimal timing.
  • Measure CRM ROI: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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