Service Design Innovation Course
This course equips participants with practical tools for innovating financial services through service design, focusing on customer-centric enhancements that integrate digital and physical channels while ensuring compliance with banking regulations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Service Design Innovation Course provides practical tools to enhance financial services comprehensively. Participants learn to implement service-oriented thinking, chart customer pathways, and create blueprints integrating physical branches and digital interfaces. The course covers banking laws, data protection, and technical limitations, utilising research, performance indicators, and trials to introduce compliant, dependable, customer-centric enhancements swiftly.
Elevify advantages
Develop skills
- Service journey mapping: Rapidly outline banking interaction points to identify obstacles.
- Service blueprinting: Develop precise frontstage and backstage processes for financial institutions.
- Banking UX compliance: Craft pathways that conform to KYC, AML, and data protection standards.
- Multichannel flow design: Construct integrated experiences across mobile apps, websites, branches, and telephone services.
- Rapid research for banking: Conduct efficient experiments, questionnaires, and discussions to inform user experience improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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