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Service Design Innovation Course

Service Design Innovation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Design Innovation Course provides practical tools to enhance financial services comprehensively. Participants learn to implement service-oriented thinking, chart customer pathways, and create blueprints integrating physical branches and digital interfaces. The course covers banking laws, data protection, and technical limitations, utilising research, performance indicators, and trials to introduce compliant, dependable, customer-centric enhancements swiftly.

Elevify advantages

Develop skills

  • Service journey mapping: Rapidly outline banking interaction points to identify obstacles.
  • Service blueprinting: Develop precise frontstage and backstage processes for financial institutions.
  • Banking UX compliance: Craft pathways that conform to KYC, AML, and data protection standards.
  • Multichannel flow design: Construct integrated experiences across mobile apps, websites, branches, and telephone services.
  • Rapid research for banking: Conduct efficient experiments, questionnaires, and discussions to inform user experience improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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