Effective Communication Skills Course
This course equips professionals with essential communication techniques to handle difficult interactions, reduce conflicts, and build stronger relationships through practical skills and scripts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Effective Communication Skills Course provides practical tools to manage difficult conversations, minimise conflict, and establish trust swiftly. You will learn active listening, neutral framing, and effective questioning, then use prepared scripts for feedback, de-escalation, and follow-up. Brief, targeted lessons assist in forming clear agreements, monitoring progress, and enhancing enduring professional relationships.
Elevify advantages
Develop skills
- Active listening mastery: implement evidence-based practices in everyday one-on-one sessions.
- Neutral message design: present goals clearly and lessen blame in challenging discussions.
- Conflict analysis tools: quickly identify interests, stakeholders, and team conflicts.
- De-escalation scripts: address defensiveness and guide conversations towards resolutions.
- Constructive feedback delivery: apply SBIR to offer clear, respectful evaluations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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