Difficult Conversations Course
This course equips participants with essential skills for handling difficult conversations in high-stakes environments, focusing on conflict resolution, emotional control, and effective negotiation to achieve sustainable agreements.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Difficult Conversations Course provides practical tools to manage high-stakes discussions with confidence. You will learn to analyse conflicts, control emotions, and lead 60–90 minute meetings from start to agreement. Develop abilities in de-escalation, interest-based negotiation, and follow-up planning to form clear, measurable agreements that boost safety, teamwork, and long-term outcomes in your organisation.
Elevify advantages
Develop skills
- Mediation design: conduct focused 60–90 minute sessions that remain on shared goals.
- Conflict diagnosis: rapidly identify root causes, interests, and clinical effects.
- Negotiation tools: create clear, measurable agreements that ensure team accountability.
- Emotional self-management: remain neutral, composed, and ethical under stress.
- High-stakes communication: de-escalate, reframe, and settle tense clinical conflicts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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