Conflict Resolution Course
This course equips participants with essential skills to resolve conflicts effectively in professional settings, covering diagnosis, negotiation, and facilitation techniques to foster team harmony and project success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Conflict Resolution Course provides practical tools to quickly identify tensions, map stakeholders, and reveal root causes. Learn established frameworks such as interest-based negotiation, Nonviolent Communication, and the Thomas-Kilmann model, then use them in actual meetings with defined agendas, calming phrases, and decision guidelines. Develop solid agreements, handle risks, safeguard project timelines, and maintain trust among teams using consistent, effective methods.
Elevify advantages
Develop skills
- Mastery of conflict frameworks: swiftly choose and implement TKI, NVC, and negotiation techniques.
- Negotiation in high-stakes situations: structure compromises, control risks, and harmonize technical and business goals.
- Diagnosis of conflicts: chart underlying causes, motivations, and power structures within teams.
- Facilitation during tense moments: conduct targeted resolution meetings that conclude with definite agreements.
- Enduring agreements: avoid setbacks through measurements, monitoring, and rebuilding trust.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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