1 වන පාඩමඅභ්යන්තර sustainability සඳහා train-the-trainer සහ power-user වැඩසටහන්අභ්යන්තර Workday expertise ගොඩනඟන්න train-the-trainer/power-user වැඩසටහන් develop කරන්න, expectations clarify, resources සපයන්න local champions training deliver, peers support, adoption sustain කිරීමට.
Selecting trainers and championsDefining trainer responsibilitiesTrainer enablement curriculumOngoing community of practiceRecognition and retention tactics2 වන පාඩමHiring, onboarding, org changes සඳහා scenario-based පුහුණු exercises නිර්මාණයHiring, onboarding, org changes වැනි real processes mirror කරන scenario-based Workday පුහුණු exercises design කරන්න, learners realistic contexts හි decision-making/navigation practice කිරීමට.
Selecting priority scenariosWriting realistic case storiesLinking steps to Workday tasksFacilitator guidance and tipsEvaluating scenario outcomes3 වන පාඩමපුහුණු formats සහ materials: quick reference guides, step-by-step job aids, video snippetsQuick reference guides, step-by-step job aids, short videos ඇතුළු blended Workday පුහුණු materials set design කරන්න, just-in-time learning/long-term retention සඳහා එක් එක් format භාවිතා කළ වේලාව ඉගෙන ගන්න.
Quick reference guide standardsCreating step-by-step job aidsDesigning short video snippetsBranding and visual consistencyDistributing materials in Workday4 වන පාඩමTest දත්ත සහිත sandbox practice plans සහ supervised exercisesRealistic test දත්ත භාවිතා කර sandbox practice/supervised Workday exercises plan කරන්න, users end-to-end scenarios safely rehearse, confidence ගොඩනඟන්න, go-liveට පෙර process understanding validate.
Designing sandbox practice flowsCreating realistic test dataFacilitating guided labsDebriefing practice sessionsResetting and maintaining sandboxes5 වන පාඩමපද්ධති updates සහ process changes සඳහා change communication planWorkday updates/process changes සඳහා structured change communication plan create කරන්න, audiences, key messages, channels, timing අර්ථ දැක්වීම users impacts understand, updated guidance සොයා ගැනීම දන්වන්න.
Identifying impacted audiencesCrafting key change messagesSelecting communication channelsTiming and communication cadenceLinking messages to training6 වන පාඩමදත්ත ගුණාත්මකභාවය, security, process effectiveness සඳහා governance forum සහ periodic reviewsWorkday data quality, security, process effectiveness නිතිපතා review කරන governance forum establish කරන්න, decision rights අර්ථ දැක්වීම, coordinated remediation, communication, training actions drive කිරීම.
Setting governance forum objectivesDefining membership and rolesData quality review routinesSecurity and access oversightTracking decisions and follow-ups7 වන පාඩමප්රේක්ෂක segmentation: HR administrators, HRBP, managers, payroll, IT, employeesWorkday audience HR administrators, HRBP, managers, payroll, IT, employees ලෙස segment කරන්න, එක් එක් group needs/system access අනුව training, communications, support tailor කරන්න.
Identifying key user segmentsDocumenting segment needsAligning content to segmentsChannel preferences by audienceMaintaining segment definitions8 වන පාඩමප්රවේශය මැනීම: usage metrics, manual tasks අඩුවීම, error ratesUsage analytics, manual work reduction, error trends භාවිතා කර Workday adoption measure කරන්න, metrics targeted interventions, communications, training enhancements වෙත translate කිරීම.
Key adoption and usage metricsTracking reduction in manual tasksMonitoring error and rework ratesDashboards for stakeholdersLinking metrics to interventions9 වන පාඩමKnowledge base සහ FAQ governance: version control, content ownershipWorkday knowledge base/FAQ library structure, govern, maintain කරන්න, ownership models, review workflows, version control accurate, searchable, current processes aligned content තබන්න.
Defining content ownership rolesVersion control and change historyReview and approval workflowsTagging and search optimizationRetiring or archiving stale content10 වන පාඩමSupport model: escalation paths, SLAs, Workday ගැටලු සඳහා internal ticket routingTiers, escalation paths, SLAs, routing rules සහිත clear Workday support model define කරන්න, issues efficiently resolve, ownership transparent, tickets insights training/configuration changes inform කරන්න.
Tiered support roles and scopeDefining SLAs and response targetsRouting and categorizing ticketsEscalation and handoff rulesUsing tickets to refine training11 වන පාඩමFeedback collection methods: surveys, in-app feedback, support tickets, focus groupsSurveys, in-app prompts, support tickets, focus groups ඇතුළු structured methods Workday user feedback capture කරන්න, prioritized actionable improvements/training updates වෙත turn කරන්න.
Designing effective Workday user surveysConfiguring in-app feedback promptsMining support tickets for themesRunning Workday user focus groupsPrioritizing feedback into action items12 වන පාඩමදිගටම වැඩිදියුණු cycle: triage, prioritize, configurations/materials iterateWorkday training/configuration සඳහා continuous improvement cycle implement කරන්න, triage/prioritization issues manage, materials iterate, enablement program business needs සමඟ evolve වෙන්න.
Intake and triage of issuesPrioritization criteria and toolsIterating training materialsCoordinating with configurationReviewing impact and outcomes13 වන පාඩමපරීක්ෂණ සහ competency checks: quizzes, task completion, certification criteriaWorkday skills validate කරන assessments/competency checks design කරන්න, quizzes, task-based evaluations, certification criteria ඇතුළුව, users critical processes accurately/independently perform කරන්න.
Defining competency standardsBuilding knowledge quizzesTask-based performance checksCertification paths and badgesRemediation for low performers14 වන පාඩමRole-based පුහුණු curriculum: audience අනුව topics/learning objectivesTasks/permissions learning objectives වෙත role-based Workday training curriculum map කරන්න, HR/managers/employees targeted, relevant, sequenced content ලබා දෙන්න.
Mapping roles to Workday tasksWriting clear learning objectivesCurriculum paths per audienceAligning content to security rolesMaintaining curriculum over time15 වන පාඩමනව HR hires සඳහා refresher පුහුණු සහ onboardingOngoing Workday refresher training/new HR hires onboarding structure කරන්න, core skills quickly gain, governance standards understand, evolving processes/configurations aligned තබන්න.
Onboarding paths for new HR staffRefresher training triggersAnnual and cyclical refreshersMicrolearning for updatesTracking completion and feedback
