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Speech Analytics Technician Course
Elevate your call center career with our Speech Analytics Technician Course. Master data preparation, cleaning, and collection techniques to transform raw call data into actionable insights. Learn to use cutting-edge speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Enhance call center operations with technology improvements and process optimization. Join now to become an indispensable asset in the call center industry.
- Master data cleaning: Remove irrelevant info and handle missing values efficiently.
- Create insightful reports: Structure clear reports and present actionable insights.
- Analyze call center trends: Identify peak times and correlate satisfaction scores.
- Utilize speech analytics tools: Transcribe audio and perform sentiment analysis.
- Generate actionable insights: Recommend training and suggest process improvements.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Elevate your call center career with our Speech Analytics Technician Course. Master data preparation, cleaning, and collection techniques to transform raw call data into actionable insights. Learn to use cutting-edge speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Enhance call center operations with technology improvements and process optimization. Join now to become an indispensable asset in the call center industry.
Elevify advantages
Develop skills
- Master data cleaning: Remove irrelevant info and handle missing values efficiently.
- Create insightful reports: Structure clear reports and present actionable insights.
- Analyze call center trends: Identify peak times and correlate satisfaction scores.
- Utilize speech analytics tools: Transcribe audio and perform sentiment analysis.
- Generate actionable insights: Recommend training and suggest process improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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