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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Quality Course shows you how to design a practical call quality checklist, apply clear scoring rubrics, and balance compliance with customer-focused behaviors. Learn to evaluate recordings, detect tone and empathy, convert observations into reliable scores, and use simple data analysis to diagnose issues, design targeted improvements, coach effectively, and track measurable gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality: spot root causes fast using real call data.
  • Build lean QA checklists: define clear, measurable standards for every call.
  • Evaluate calls consistently: score, calibrate, and avoid rater bias in QA.
  • Turn insights into action: design quick pilots, KPIs, and coaching plans.
  • Optimize call KPIs: balance AHT, CSAT, and FCR for better service quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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