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Dealings Course

Dealings Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Elevate your call center career with our Dealings Course, designed to enhance your skills in customer psychology, problem-solving, and stress management. Master the art of building trust, understanding emotions, and practicing empathy. Develop effective communication and negotiation strategies to handle objections and create win-win solutions. Learn to manage stress, maintain professionalism, and boost customer retention through personalized engagement. Join now for a transformative learning experience that fits your schedule.

Elevify advantages

Develop skills

  • Build trust: Master techniques to establish rapport with customers.
  • Solve problems: Develop creative solutions for customer issues.
  • Manage stress: Stay calm and professional under pressure.
  • Retain customers: Enhance loyalty through personalized engagement.
  • Resolve conflicts: Mediate disputes and de-escalate tensions effectively.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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